Enrollment Events Coordinator

The goal of the Hospitality and Guest Experience team is to create a welcoming and gracious environment for all campus guests, especially prospective students and families. We strive to curate a five-star guest experience with LeTourneau University’s unique identity and mission thread throughout each aspect. It is our goal that all LeTourneau University students, residential and online, have a strong sense of belonging and connectedness to the community, and the Enrollment Events Coordinator plays a pivotal role in leading that charge. The Enrollment Events Coordinator will be a leader in event planning and guest experience. They will report to the Assistant Director of Hospitality and Campus Visits.

Responsibilities:

• Become an ambassador of the LeTourneau University mission, vision, and history so that each is threaded throughout team development and guest experience
• Organize and coordinate engaging prospective student events, including YellowJacket Preview, Aviation and Engineering Preview, Heritage Scholarship Competition, and SWARM
• Ensure service excellence is at the forefront of event planning and logistics
• Create and send dynamic communications to attendees before and after campus visits
• Work collaboratively with the Visit Center Coordinator to schedule group campus tours for preview events
• Become familiar with the LeTourneau University mission, vision, and history so that each is threaded throughout guest experience
• Ensure tour routes, including showrooms, are prepared prior to each preview event
• Communicate with the Assistant Director of Hospitality and Enrollment Events regarding any repairs or cleaning that should take place prior to preview events
• Collaborate with the Assistant Director of Hospitality and Campus Visits to ensure all EMC team members are aware of event details, including roles and responsibilities
• Organize meetings with additional offices, including the Belcher Center, Conference and Events, and the Office of the President, to discuss event details and make appropriate reservations
• Manage catering menus, orders, and payments for preview, SWARM, and other enrollment-related events
• Ensure details of events are attended to, such as digital signage, technology support, golf cart availability, technology integration into tours, and unique tour routes for each group
• Continually assess and improve events to integrate personalized experiences and care for guests
• Monitor event survey feedback for quality assurance and continual improvement
• Collaborate with other campus constituents overseeing specific programming for preview events (i.e., the Director for Engineering Outreach, Administrative Assistant to the Dean of Aviation, etc.)
• Collaborate with the Visit Center Coordinator and Assistant Director of Hospitality and Enrollment Events regarding roles and responsibilities of student ambassadors for events
• Lead the check-in and check-out process for events through CRM, welcome guests, and guide guests to refreshments and the next meeting location
• Utilize CRM for guest experience insights, engagement journey tracking, and enrollment events planning
• Collaborate with the Assistant Director of Hospitality and Enrollment Events to build, implement, and oversee virtual preview events for prospective students and families
• Provide feedback on creating a user-friendly, student-centric online experience for those looking for event information and registering for events
• Build ideas for new virtual and in-person events that serve prospective and incoming students, such as regional meet-and-greets that include recruiters and ambassadors
• Consistently attend Hospitality team huddles and provide reports regarding recent and upcoming events
• Serve as a backup to monitor the Visit Center/Admissions front office to ensure guests are greeted and assisted
• Occasionally serve as backup to the Guest Services Coordinator and cover the switchboard
• Assist the Assistant Vice President for Hospitality and Guest Experience and the Assistant Director of Hospitality and Enrollment Events with additional projects as needed

• Enthusiastically support and advance the mission of LeTourneau University
• Committed to collaboration in a team environment
• Experience in event planning and production
• Experience in higher education
• Experience working in a college campus environment
• Embraces a mindset and attitude of hospitality that is contagious
• Bachelor’s degree in education, psychology, event management, organizational leadership, or a related field preferred

LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education and integrating Christian faith with learning.

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HumanResources@letu.edu

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.